FAQs

Hello to Freshness.
Got Questions?
  1. Browse through our fresh selection of products under the “Shop Now” tab.
  2. Select the product and input the quantity you like and click the “Add to Cart” button.
  3. Proceed to “My Cart” (click on the orange basket on the upper right hand corner) when you have added everything you need.
  4. Double check the items in your cart. You can still revise your order here.
  5. Click “Checkout” to proceed with your order.
  6. Kindly fill in the necessary shipping & billing information and select the mode of payment of your preference.
  7. For those who will pay via GCash, Paymaya and bank transfers, kindly send us a copy of the proof of payment to info@hellofresh.ph
  8. Wait for a notification regarding the receipt of your proof of payment and status of your delivery.

Where are you located?

  • We are located at Unit D 333 P. Guevarra St., Barangay Little Baguio, San Juan City. You can Waze “Hello Fresh PH”.

 

Do you deliver?

  • Everything can be delivered within Metro Manila.

How much is your shipping fee?

  • Shipping fee varies per city within Metro Manila.
    Point of Delivery Flat Rate
    San Juan City 75
    Mandaluyong City 90
    Pasig City 135
    Makati City 130
    Pasay City 145
    Paranaque City 205
    Marikina City 150
    Muntinlupa City 285
    Las Pinas City 270
    Manila City 130
    Quezon City 160
    Caloocan City 150
    Malabon City 180
    Navotas City 160
    Valenzuela City 260
    Taguig City 140
    Municipality of Pateros 120
  • You can also book your own third-party courier (such as Grab, Lalamove, Mr Speedy Angkas etc)
  • You can also opt to pick your order up.

 

How will I know if my order is confirmed?

  • Once order is accepted, you will receive an email confirmation. Should there be any concerns with your orders, a representative will get in touch with you.

 

When will I receive my order?

  • For all orders placed and paid (except for COD) before 12nn, we can deliver within the same day.
  • For all orders placed and paid after 12nn, they will be delivered next working day.
  • Regular delivery days are through Mondays to Saturdays, excluding public holidays where your order will be delivered the next working day.
  • A representative will get in touch with you should there be any changes to the delivery schedule.
  • Please make sure that someone is ready to receive the package.
  • Our riders can only wait up to 15 minutes. Late or no-show will be subjected to a rescheduling fee.

What are your operation hours?

  • 9am-6pm, Mondays-Sundays. We are closed on  public holidays unless otherwise specified.

What modes of payment do you accept?

  • We accept all major credit cards, bank deposits (Unionbank), GCash, and Cash on Delivery (COD)

Can you accommodate special requests or changes to my order?

Contact us at 0915 111 1162 or shoot an email to info@hellofresh.ph for any special requests and considerations.