Store Policy

For Smoother Transactions

As your next door grocer, we strive to provide the best experience every time. To guarantee a smooth transaction, kindly review our shipping guidelines.

Should you have other concerns that are not covered below, kindly get in touch with us at 0915 111 1162 or email us at info@hellofresh.ph

Shipping Accuracy  Our delivery guarantee extends only to correctly addressed orders. We cannot guarantee the condition of the package if the delivery service has to reroute. We guarantee delivery only to the provided address confirmed on the order acknowledgment.

Refunds and Replacements Due to the perishable nature of our product, we do not accept returns. In the event you are dissatisfied with your purchase, you must contact us within 7 days from receiving your order. We reserve the right to limit refunds and replacements.

Cancellation policy or change of order Any change in order including cancellations must be communicated to us before 1pm the same business day. If outside of this timeline, we cannot guarantee the change or cancellation.